Terms of Service
Last updated: 2026-07-03
1. Scope
These terms apply to the use of CoupleHQ, operated by ARENJA IT-Solutions (“we”). By registering you accept these terms.
2. Service
CoupleHQ is a web/PWA application for couples and families with various add-on tools (e.g. calendar, tasks, finances). Depending on the plan, a household comprises one or more adults plus optional child profiles and – for an extra fee – limited caregiver access.
3. Registration & account
You are responsible for keeping your credentials confidential. Information must be truthful. Each household has two equal adult accounts; one person (the payer) handles billing. Sensitive actions (e.g. plan changes, deletions, child/caregiver management) require the other person’s approval while two adults are in the household.
4. Pricing & trial
Use is via one household plan – Solo €3.99, Couple €5.99 or Family €7.99 per month (cheaper yearly: €34.99 / €49 / €69). All tools are included in every plan; there is no per-tool purchase. Storage and caregiver add-ons are optionally available. There is a free 30-day trial during which all tools are unlocked and NO payment is taken. A paid subscription only begins if you actively subscribe after the trial. Alternatively, lifetime full access can be purchased via a lifetime deal (e.g. AppSumo, Dealify, Groupon, StackSocial) and redeemed in the app.
5. Billing
Billing is handled by our payment provider Stripe, in advance for each billing period. By purchasing, you authorize charges for the selected scope.
6. Cancellation
You can cancel your subscription at any time – either entirely or by removing individual, unused tools. Cancellation takes effect at the end of the current billing period; amounts already paid are not refunded pro rata unless legally required. Lifetime access remains.
7. Right of withdrawal
Withdrawal instructions: You have the right to withdraw from this contract (paid subscription) within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded. To exercise it, you must inform us (ARENJA IT-Solutions, hello@couple-hq.de) by an unequivocal statement (e.g. a letter sent by post or an email) of your decision. Sending the notification before the period expires is sufficient to meet the deadline. Consequences: If you withdraw, we will refund all payments received from you without undue delay and at the latest within fourteen days of receiving your notification. Early lapse for digital services: Your right of withdrawal lapses if we have begun performance after you expressly agreed that we may begin before the withdrawal period expires and acknowledged that you thereby lose your right of withdrawal. Note: CoupleHQ starts with a free trial; no payment is taken until you actively place a paid order.
8. User obligations
You undertake not to use the service abusively, unlawfully, or in a way that impairs others.
9. Availability & liability
We strive for high availability but do not owe uninterrupted availability. We are liable without limitation for intent and gross negligence and under product liability law; otherwise only for breach of essential contractual obligations, limited to foreseeable damage.
10. Changes
We may change these terms with reasonable notice. If you do not object within the stated period, the changes are deemed accepted.
11. Final provisions
The law of the Federal Republic of Germany applies to the extent legally permissible. Should individual provisions be invalid, the remainder of the contract remains effective.